Refund policy

Returns & Exchanges

Due to the personal care nature of our products, we do not accept returns.

We want you to feel happy with your order, so exchanges may be accepted within 7 days of delivery for unused, unopened items only.

To be eligible for an exchange:

  • Item must be unused and unopened

  • Item must be in its original packaging

  • Buyer must contact us within 7 days of delivery

  • Buyer is responsible for return shipping costs

  • Buyer is responsible for any additional shipping cost for the exchanged item

Please note that original shipping fees are non-refundable.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Used products

  • Opened products

  • Damaged or altered products after delivery

  • Products with scent, texture, color, or personal preference concerns

  • Skin or hair reaction after use

Skin Sensitivity Disclaimer

Our products are made with gentle, plant-based and naturally derived ingredients, but everyone’s skin and hair are different.

Please review the full ingredient list before purchasing, especially if you have allergies, sensitive skin, or known sensitivities to essential oils, fragrance, botanicals, nuts, coconut, or other ingredients.

We recommend doing a small patch test before full use.

If irritation, redness, itching, rash, discomfort, or any unusual reaction occurs, stop use immediately and consult a medical professional if needed.

Aloha Organics is not responsible for individual skin or hair reactions, sensitivities, allergies, misuse, or results after use.

Damaged or Wrong Item

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with photos of the item and packaging.

We will be happy to review the issue and help make it right.